Public Security Emergency Command and Dispatch System

Public Security Emergency Command and Dispatch System, Public Security Emergency Command and Dispatch, Emergency Command and Dispatch, Public Security Emergency Command and Dispatch Platform, Public Security Emergency Command and Dispatch Software

The public security emergency command and dispatch system is a joint action system that enables public security, fire protection, and other related departments to handle special, sudden, and emergency events in the city and provide social emergency assistance services to the public. Build a comprehensive emergency warning and handling "safety net" for the city, and improve the emergency response mechanism of various levels of government for sudden public emergencies (such as epidemics, malignant cases, and disasters). Realizing unified command and coordination across regions, departments, police districts, and different types of police, rapid response, unified emergency response, and joint action, truly realizing the linkage of social services, effectively responding to sudden public events, and effectively safeguarding the health and safety of the people, is the need for modern urban management and an important part of e-government construction
Emergency response and handling;
Emergency command and dispatch;
Big data early warning plan management;
Public safety management;
Handling cases and events;
Comprehensive information dissemination (including police alerts, publicity, education, etc.);
Police work management (scheduling, sign in, location, operation trajectory, etc.)
The public security emergency command and dispatch platform utilizes modern information technology, GIS geographic information system technology, intelligent sensing technology, grid technology, fiber/wireless communication technology, and big data processing technology to achieve multi-faceted resource integration, data sharing, and comprehensive application, meeting the needs of rapid data collection and scientific data processing, efficient interconnection, fast and accurate command and decision-making, and scientific collaborative management for public security emergency command and dispatch
GIS geographic information map provides intuitive querying of various data and direct scheduling;
Emergency command and dispatching platform software, mobile APP, WeChat official account, law enforcement terminal
Multi party interconnection of scheduling terminals, IoT terminals, etc;
Collect, manage, and share basic data such as people, events, places, objects, emotions, and organizations;
Big data computing guidance, analysis, and scheduling;
Grid management system achieves refined management;
Mobile APP terminal police work management, audio/video receiving command and dispatch;
The IoT terminal automatically collects and analyzes various data, and the analysis results scientifically guide command and dispatch;
The command and dispatch system supports IP HF/VHF、GSM/CDMA、 Multiple scheduling networks such as wireless clusters;
Multiple scheduling methods including graphics/text, voice, and video.

GIS Geographic Information System
Visually display relevant data information such as people, places, events, objects, situations, and organizations through electronic maps.
Collecting, storing, managing, querying, computing, analyzing, displaying, and describing data.
Examples of alarm positioning applications: positioning methods include regional status, road positioning, intersection positioning, building positioning, doorplate positioning, mobile phone positioning, and other methods; GPS vehicle call, shortest path analysis, GPS vehicle search, green wave support, video browsing and other functions during the police response process

Population control based on basic database:
Basic personnel database:
Identity, address, social relationships, real-time location and other information. Collect basic information such as ID cards, photos, work, social relationships, etc. of the (floating) population in urban villages, village residences, communities, hotels, and other areas
Household association:
Linking homeowners and property information, tenants and property information, and homeowners and tenants information to achieve a person based search of residential locations.
Feature recognition library:
Deploy video surveillance and collect facial and other feature data in key locations such as hospitals, schools, and entertainment venues. Patrol personnel conduct a person ID verification on suspicious individuals and confirm their identity online.
Video intelligent analysis:
Intelligent analysis through video surveillance in densely populated areas such as hospitals, schools, entertainment venues, and street shops to promptly remind people of abnormal situations such as gatherings, fights, and brawls
Smart patrol:
Patrol personnel and law enforcement personnel collect on-site location information, capture on-site video footage, and monitor whether there is a deviation from the prescribed route during patrol
Based on GIS geographic information system and large database, the jurisdictional area is divided into several public security governance grids, and grid management stations are set up to dispatch grid administrators and grid clerks.

1. The focus of social governance is placed on the grassroots grid, which facilitates the entry, viewing, management, and statistical analysis of various types of information within the grid;
2. Relying on grid administrators/clerks to patrol and update basic and dynamic data in real time through mobile apps;
3. Standardized event processing workflow enables multi department collaboration in handling public events;
4. Make timely warnings/forecasts through big data analysis.

Grid operator APP:
System login, problem reporting, task management, problem verification, historical records, today's prompts, information collection
Map browsing, data synchronization, system settings, user assistance, personnel check-in, application security;
Supervisor APP:
Grid personnel management, supervision and assessment, statistical analysis
Leadership APP:
System login, task management, historical records, public opinion decision-making, today's prompts
Map browsing, data synchronization, system settings, user assistance, application security;
Public APP:
Event reporting, progress inquiry, problem resolution, reward methods, usage guide, commonly used phone numbers
Smart patrol in a broad sense includes electronic simulation patrol systems composed of video surveillance, electronic fences, and the Internet of Things.
Patrol data is transmitted in real-time to the command center, different attention content is reminded based on different events and locations, patrol personnel parameters (trajectory, steps, speed) are automatically recorded, patrol area content is recorded in real time (category, subcategory, event or hazard description, processing method, image recording including location), patrol data is transmitted back to the server through a dedicated network for big data analysis, etc.
The system adopts intelligent scheduling to automatically check whether the patrol personnel follow the required time and route, whether there are any situations such as missed patrol, late arrival, early arrival, and wrong sequence. It can query and count the time period, route, patrol point, and patrol personnel.
(1) Group prevention and control. Self inspection of socialized fire hazards was carried out, and people reported fire hazards and dangerous situations in a timely manner through official account, mobile phone APP, SMS link, etc. Realize early detection, identification, and handling of fire hazards.
(2) Report of fire safety violations. The public can scan the QR code or use WeChat mini program to keep track of the real-time operation status of fire equipment and facilities around them. It is also possible to report fire safety violations and hidden dangers in a timely manner through this platform, and track the processing progress.
(3) Fire safety publicity. Fire training, fire knowledge, fire cases, policies and regulations, etc.
(4) One click help/alarm.
Big data processing results guide decision-making
Supported by basic data such as people, places, events, things, situations, and organizations, real-time monitoring, command, and scheduling of urban management work are achieved through the integration of maps, video images, and analysis of various forms, providing auxiliary decision-making support for leaders at all levels

call center

The call center receives alerts, suggestions, and complaints from the public. Leaders can grasp the on-site situation in real time through the platform and command and dispatch the site.
1. A call center is a communication system that accepts incoming calls from unknown individuals or outgoing calls from individuals outside the system.
2. It has functions such as call queuing, automatic call distribution, user profile database generation, and user service process tracking.
3. Used to automatically transfer calls from the public to responsible personnel such as district police/grid officers based on the user database.
4. Used for automatically or manually calling or notifying the public of corresponding service information or government transparency. Another means of government transparency is through SMS notifications.
5. Another means of obtaining call center information is through the voice function of the app.
6. Quickly locate the call location, roads, buildings, and surrounding video signals, automatically assign them to the nearest police officers/grid personnel and the best path for emergency response, and quickly dispatch drones for investigation and confirmation.
Command and Dispatch Center
The command and dispatch system is a system that uses various communication methods to quickly communicate and manage personnel within a known system. It has functions such as forced disassembly, forced insertion, monitoring, transfer, recording, broadcasting, multicast, and roll call.
The intelligent scheduling system is associated with GIS geographic information systems, monitoring videos, and has database query functions for dispatched personnel.
The scheduling system can also be interconnected in a hierarchical manner.
Emergency command methods include landline phones, mobile phones, emergency loudspeakers, cluster intercom networks, WiFi APP intercom networks, set-top box video broadcast announcements, etc.

characteristic:
SDH、 Encryption based comprehensive service PSDH, HF and VHF radio stations, wireless clusters;
Fiber optic network, HF/VHF radio station, wireless cluster, E1 network, IP network, GSM/CDMA network;
No.1 signaling, No.7 signaling, PRI signaling, SIP signaling;
Comprehensive services such as wired telephone, wireless intercom, video surveillance, and video calling;
Multi party conference mode, regular telephone intercom mode, PTT terminal intercom mode, broadcasting mode;
External connection: PCM equipment, PABX, SIP server, HF/VHF radio, IP telephone gateway, magnet telephone gateway, 3G access gateway, command and dispatch console, cascade;
Rack mounted, vehicle mounted portable;
Dual optical port protection mechanism and ring network protection mechanism.

Big Data Analysis

Unified supervision and graded prevention and control by the urban supervision and command platform
Collect data on key units, facilities, and police resources through big data systems, and implement unified remote supervision; Based on the intuitive display of maps, effective dynamic supervision and supervision of key units and hidden dangers can be achieved, and through graded prevention and control, a basis can be provided for law enforcement supervision, prevention and control work.
View detailed information
Through the big data platform, leaders, supervisors, and rescue commanders at all levels can access and manage the situation of key social fire protection units on an integrated portal. The key unit database can store and query the fire protection audit drawings and acceptance status of key units at any time.

Application of GIS Geographic Information System

Social Basic Information Management
Main functional modules
Community Basic Information Management Module
Community public opinion management module
Community Service Management Module
Institutional team module
There are actual housing modules
There is a population module available
Address library management module
Key personnel module
Key Youth Module
Two new organizational modules
Social security module
Conflict and Dispute Investigation and Mediation Module
Road and wire protection module
Campus and surrounding security module
Community Affairs Management Module
Message center module
Soft phone function interface
auto-login
Number registration
After a call, the phone information input interface will be automatically called, and the agent can record the call content on the information input interface and forward it to the corresponding processing unit or department. At the same time, the system automatically generates input forms, dates, times, serial numbers, call numbers, and other information, and displays and saves them.
Social Governance Knowledge Base
Intelligent response
Intelligent matching of historical experience
Quick Search
Knowledge base submission
Knowledge base review
For event types with a knowledge base reserve, the knowledge base can be automatically displayed when an event occurs, and the operator can be prompted with methods and precautions for handling, and a question and answer method can be used to determine the necessary elements for evaluating such events;
That is to call out the corresponding historical records from the historical event database according to the current incident address, event category and other factors, so as to provide reference for the operator to receive complaints;
Each disposal department can submit a report to the Social Governance Center through the system regarding issues raised by citizens. The center will review the content of the knowledge base submitted by each disposal department before it can be stored. Otherwise, it will not be adopted.
Problem registration and record retrieval
Apply intelligent voice recognition technology to the 12345 hotline to build an intelligent, user-friendly, and efficient "self-service voice conversion system". Apply intelligent voice technology to the interaction between users and the system, and convert users' demands into text patterns required for work order content in real time.
Intelligent voice conversion
Multimedia command and dispatch

Inspection and Supervision System: In order to maximize the effectiveness of the system platform in handling affairs, the platform has established a "deadline completion" supervision and assessment mechanism, which sets time limits for handling projects from the two aspects of "signing and processing". Red card warnings will be given for overdue events, and yellow card reminders will be given for events that are about to arrive.